Members Zone

All memberships are entitled to one pause per calendar year to the maximum of one month. To request your pause, please complete the Membership Change Request Form.

There will be no charge during that month, nor will there be access to classes during the pause. All requests must be submitted at least 7 days before your billing date to ensure changes take effect prior to your next payment

Our membership policy allows for a one-month pause per calendar year. If you need a longer pause due to illness or injury, we’d be happy to help — we would just need a doctor’s note to extend the hold beyond the one month. Complete our Membership Change Request Form.

Our membership structure is designed to maximize value for our members. While the pricing is based on two classes per week, you actually have unlimited access to classes every day. This model ensures that when some weeks or months are busier than usual, and members may not be able to attend as frequently, they can easily make up that value in future weeks.

Please also note that all of our memberships fall under this one month pause policy except for our Month to Month No Commitment Membership. For a slightly higher monthly fee, these members have the ability to come and go, pause, etc. at their leisure.

All requests must be submitted at least 7 days before your billing date to ensure changes take effect prior to your next payment

We’re sorry to see you go! Please keep in mind that cancellations are subject to the membership type you selected at sign-up.

Our cancellation policies are as follows:

1. Month-to-Month (60 Day Cancellation Policy)
   – Requires 2 full billing periods after giving notice before cancellation is complete.

2. Month-to-Month (1 Year Commitment)
   – If cancelling before the year is complete, 50% of the remaining balance on the term must be paid.

3. Paid-in-Full Memberships
   – These are non-refundable.

4. Month-to-Month (No Commitment)
   – Requires at least 7 days’ notice prior to your billing date to cancel before the next payment.

To proceed with a cancellation, please complete our Membership Change Request Form. Your request will be reviewed by our membership team. 

All requests must be submitted at least 7 days before your billing date to ensure changes take effect prior to your next payment.

If there was an error with your payment and you are due a refund, please complete our Membership Change Request Form. 

If you need to change your card on file or you are receiving messages that you have an outstanding payment, please speak with one of our sales reps at the front desk in any one of our locations.